Refund policy
---Refund & Return Policy---
We accept refunds and exchanges.
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Returns
We want to you to be 100% satisfied with your purchase, however we understand that sometimes you may need to return an item. We operate a simple returns process illustrated below.
To make the returns process as quick as possible all goods being returned must be accompanied by a completed returns form which can be obtained by sending us a e-mail to info@mzube.co.uk . We will log your return request and issue the returns form by email.
* We recommend that all returns are sent using a delivery service that insures you for the value of the goods.
* The cost of returning the item to us is your responsibility.
Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
A) The goods must be unused and ‘as new’ in their original packaging including external boxes, all manuals and accessories, the packaging must be in pristine condition.
B) Any items with broken security seals or which have been unpacked from their original packaging and not repacked as new will be deemed "used" and will not qualify for a refund or credit and may not be returned.
C) Products of any type are non returnable if cellophane wrappers or sealed packets are opened.
You will be responsible for the safe return of unwanted goods and the cost of carriage and proof of postage must be used but we recommend the item is returned by recorded postage. If goods are received back with missing or used items or accessories, the cost of the accessories will be charged to you or we may reject the return entirely
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Additional non-returnable items:
Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.Gift cards, Downloadable software products, Some health and personal care items
To complete your return, we require the completed returns form e-mailed to info@mzube.co.uk
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of use
CD, DVD, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
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Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
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LOST OR DELAYED ITEMS
Please note that Standard Delivery will be posted with 24 hours and will normally take 3 - 5 Days from the time of dispatch. On rare occasions the order may get delayed so we would recommend that you wait 10 working days before you contact us with concerns.
Small orders are dispatched by Royal Mail and larger items will be sent by one of our selected Couriers. We would advise you to initially check the address you have given is correct and check with your local sorting office if it has been sent by Royal Mail. You can also check on-line if a tracking number has been supplied.
If your item cannot be traced the current Royal Mail policy for UK deliveries is that a claim cannot be submitted and deemed lost until 15 business days after the date delivery was expected In most cases items are returned to us due to incorrect address or non-collection of parcel at the sorting office. To find out your local sorting office number call Royal Mail on 08457 740 740 or consult your local phone directory.
You can track your order on-line at www.royalmail.com using the tracking number in your dispatch confirmation email. Or for larger orders you can track at the website and tracking number displayed on your dispatch e-mail we send.
In the unfortunate event that your item is not received after 10 working days (30 days for non-UK customers) from dispatch please contact us and we will investigate the concerns. We can't send a replacement until 14 days from the date of dispatch but you can re-purchase the same item and WE WILL REFUND the Order providing the order is returned, unopened in the original packaging. (The postage costs will not be refunded
Info@mzube.co.uk.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Info@mzube.co.uk and send your item to: mzube, Graham Richardson & Son Centre, Grange Way, Whitehall Road Ind Est, Colchester, Essex, CO2 8HF
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.
Shipping
To return your product, you should mail your product to: mzube, Graham Richardson & Son Centre, Grange Way, Whitehall Road Ind Est, Colchester, Essex, CO2 8HF. You must first contact us for a returns number.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our UK postal charges are based on the weight and size of the product. So by posting several items the postage may remain the same or only increase slightly. This will be calculated at the checkout before you proceed with the payment.