Dolly Llama Shopping Bag

UK Shipping
Our shipping rates are calculated on the total order weight and not the amount of items in the cart. This means that you can often send several items and the postage will not increase.

Standard UK Postage - Fixed at £3.99 regardless of how many items you purchase
All UK Orders over £75 - Will be sent free of charge on our standard shipping option ( Express shipping and next day options will be calculated at the checkout)


Smaller Jiffy Bag size items may be sent by Royal Mail and a signature may be required

Larger items will be sent by one of our selected couriers


Outside the UK

All shipping outside the UK are charged by weight which will be calculated at the checkout.

Please select from the appropriate European or Worldwide options and the cost will automatically be calculated for you. Some larger items we can't post outside the UK. If this is the case we will refund the full amount within 1 working day.


We cannot post to all destinations

We regret that due to the massive volume of credit card fraud originating from these countries, we cannot and will not accept orders from these countries and we do not deliver orders to these countries. We do apologies to our Honest customers for any inconvenience this may cause.


How long will my order take to arrive ?
Hopefully your order will arrive in a few days but certain times of years i.e Christmas, Easter etc the item may take longer and on rare occasions this may even take up to 8 weeks if the item is delayed at customs. We can not start to claim against the postal service until 24 working days after them estimated delivery date.

 
We cannot post to the following destinations
We regret that due to the massive volume of credit card fraud originating from these countries, we cannot and will not accept orders from these countries and we do not deliver orders to these countries. We do apologies to our Honest customers for any inconvenience this may cause.

 

Cameroon (CM)
Egypt (EG)
Gambia (GM)
Ghana (GH)
Indonesia (ID)
Iran (IR)
Israel (IL)
Lithuania (LT)
Malaysia (MY)
Morocco (MA)
Nigeria (NG)
Pakistan (PK)
Romania (RO)
Russia (RU)
Turkey (TR)
Ukraine (UA)
Vietnam (VN)
Yugoslavia (YU)


Customs charges

Please be aware, any destinations outside of the EU may be subject to a Customs charge which is your responsibility.

Delivery & Shipping Information When your order is received you will receive an email with details of your purchase and postage option you have chosen. As soon as your item as been picked and dispatched you will receive a confirmation mail and depending on the selected shipping option you may also be sent a tracking number.

A signature may be required upon the delivery of the goods.

In the event you are not available at your delivery address when your order is delivered, you will be left a card to inform you. This will include information as to whether you need to contact the courier, when another attempt will be made, or further information on rescheduling your delivery.

* UK Next Day Delivery items must be purchased and paid for by 11:00am, Monday to Friday.
These items will be received by 5pm on the next working day and a signature will be required.

Any special delivery ordered on a Friday will arrive on the next working day which is Monday. Saturday delivery is an additional charge

Please note that in some remote parts of the UK Next Day Delivery may not be available. In this situation we will contact you to discuss alternatives.
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Refund & Return Policy

We want to you to be 100% satisfied with your purchase, however we understand that sometimes you may need to return an item. We operate a simple returns process illustrated below.

To make the returns process as quick as possible all goods being returned must be accompanied by a completed returns form which can be obtained by sending us a e-mail to info@mzube.co.uk . We will log your return request and issue the returns form by email.

* We recommend that all returns are sent using a delivery service that insures you for the value of the goods.

* The cost of returning the item to us is your responsibility.

* The full item price will be refunded minus the original postage costs.


Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


A) The goods must be unused and ‘as new’ in their original packaging including external boxes, all manuals and accessories, the packaging must be in pristine condition.

B) Any items with broken security seals or which have been unpacked from their original packaging and not repacked as new will be deemed "used" and will not qualify for a refund or credit and may not be returned.

C) Products of any type are non returnable if cellophane wrappers or sealed packets are opened.

You will be responsible for the safe return of unwanted goods and the cost of carriage and proof of postage must be used but we recommend the item is returned by recorded postage. If goods are received back with missing or used items or accessories, the cost of the accessories will be charged to you or we may reject the return entirely


Additional non-returnable items:

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable).

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Returns Policy for Airsoft, Paintball items

You may return most new items within 14 days of delivery for a full refund providing the item is unopened.

These products only are covered with a 28 day warranty due to the nature of the item.

You should expect to receive your refund within four weeks of returning the item, but in in most cases you will receive a refund quicker.

The item has to be returned to the Manufacturer for inspection and we can't refund or send you the replacement new item until the Manufacturer has returned the report.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

* The full item price will be refunded minus the original postage costs.

Lost or delayed items

Please note that Standard Delivery will be posted with 24 hours and will normally take 3 - 7 Days from the time of dispatch. On rare occasions the order may get delayed so we would recommend that you wait 10 working days before you contact us with concerns.

Small orders are dispatched by Royal Mail and larger items will be sent by one of our selected Couriers. We would advise you to initially check the address you have given is correct and check with your local sorting office if it has been sent by Royal Mail. You can also check on-line if a tracking number has been supplied.

If your item cannot be traced the current Royal Mail policy for UK deliveries is that a claim cannot be submitted and deemed lost until 15 business days after the date delivery was expected In most cases items are returned to us due to incorrect address or non-collection of parcel at the sorting office. To find out your local sorting office number call Royal Mail on 08457 740 740 or consult your local phone directory.

You can track your order on-line at www.royalmail.com using the tracking number in your dispatch confirmation email. Or for larger orders you can track at the website and tracking number displayed on your dispatch e-mail we send.

In the unfortunate event that your item is not received after 10 working days (30 days for non-UK customers) from dispatch please contact us and we will investigate the concerns. We can't send a replacement until 14 days from the date of dispatch but you can re-purchase the same item and WE WILL REFUND the Order providing the order is returned, unopened in the original packaging. (The postage costs will not be refunded


Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Info@mzube.co.uk.

To return your product, you should mail your product to:

mzube, C/O Graham Richardson & Son Ltd, Grange Way, Colchester, Essex,GB, CO2 8HF.

You must first contact us for a returns number.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Our UK postal charges are based on the weight and size of the product. So by posting several items the postage may remain the same or only increase slightly. This will be calculated at the checkout before you proceed with the payment.